Bringing peace into the room :  how the personal qualities of the mediator impact the process of conflict resolution 
Daniel Bowling and David Hoffman 
 - 1st ed. 
 - San Francisco  Jossey-Bass  2003 
 - viii, 310 p. 
<br/><br/><label>ISBN: </label>0787968501 
<br/><br/><label>Dewey Class. No.: </label>303.69  / BRI