TY  - BOOK
AU  - Gabor Don
TI  - Words that win :  what to say to get what you want 
SN  - 0735203423
U1  - 658.45  
PY  - 2003///
CY  - New York
PB  - Prentice Hall
KW  - Communication | Interpersonal communication
KW  - Management | Industrial relations
ER  -