TY  - BOOK
AU  - Christensen,Clayton M.
TI  - The innovator's dilemma: when new technologies cause great firms to fail 
SN  - 0066620694
U1  - 658  
PY  - 2000///
CY  - New York
PB  - HarperBusiness
KW  - Creative ability in business
KW  - Industrial management
KW  - Customer services
KW  - Success in business
ER  -