TY - BOOK AU - Smith,Diana McLain TI - Divide or conquer: how great teams turn conflict into strength SN - 9781591842040 U1 - 658.4 PY - 2008/// CY - New York PB - Portfolio KW - Teams in the workplace KW - Interpersonal relations KW - Interpersonal communication N1 - Introduction -- The life and death of a relationship -- The anatomy of a relationship -- The key to resilience -- Disrupt patterns of interaction -- Reframe how you see each other -- Revise what you "know" to be true -- Focus the change effort -- Choose the right strategy -- Motivate change -- Sensibilities for a change ER -