Townsend, John Sims <br/><br/>
Handling difficult people :  what to do when people try to push your buttons 

 - Nashville, TN  Integrity Publishers  2006 
 - 123 p. 
<br/><br/><label>ISBN: </label>9781591454779 
<br/><br/><label>Dewey Class. No.: </label>658.3  / TOW